Effective Date: 23-05-2023

This Shipping Policy ("Policy") outlines the shipping procedures and guidelines for DVAI INDIA OPC PRIVATE LIMITED ("DVAI INDIA," "we," "our," or "us") in relation to the shipment of products ordered through our e-commerce platform. By placing an order with us, you ("customer," "you," or "your") agree to comply with this Policy.

1. Order Processing and Fulfillment:

1.1 Order Processing: We strive to process and fulfill your order promptly. Upon receipt of your order, our team will verify the details, including product availability and shipping address. 

1.2 Order Confirmation: Once your order is confirmed, you will receive an order confirmation email containing the details of your purchase, including the estimated delivery timeframe. 

1.3 Order Changes/Cancellations: Changes or cancellations to your order may be accommodated if requested before the order is shipped. 

Please contact our customer support team at +917011325236 for assistance. We cannot guarantee modifications or cancellations once the order has been shipped.

    2.Shipping Methods and Delivery: 

2.1 Shipping Methods: We offer various shipping methods to ensure timely delivery. The available options will be displayed during the checkout process. The shipping method you choose will determine the delivery timeframe and cost. 

2.2 Delivery Timeframe: The estimated delivery timeframe will depend on factors such as the shipping method, product availability, and the destination address. We strive to deliver your order within 10 to 15 working days, but please note that unexpected delays may occur due to unforeseen circumstances beyond our control. 

2.3 Delivery Address: Please ensure that the shipping address provided during checkout is accurate and complete. We cannot be held responsible for delays or delivery failures resulting from incorrect or incomplete address information provided by the customer.

     3.Shipping Costs and Fees: 

3.1 Shipping Costs: The shipping costs associated with your order will be calculated based on the selected shipping method, destination, and the total weight or dimensions of the products. The applicable shipping charges will be displayed during the checkout process. 

3.2 Taxes and Duties: Customers are responsible for any applicable taxes, customs duties, or import fees imposed by the destination country. These charges, if any, are not included in the product or shipping prices and must be borne by the customer.

    4.Tracking and Delivery Confirmation: 

4.1 Shipment Tracking: Once your order has been shipped, we will provide you with a tracking number and a link to track your package. You can use this information to monitor the progress of your shipment until it is delivered. 

4.2 Delivery Confirmation: Upon successful delivery of your order, you will receive a delivery confirmation notification. If you have any concerns about the delivery status, please contact our customer support team at +917011325236 for assistance.

      5.Shipping Restrictions: 

5.1 Geographic Limitations: We currently ship within India, USA, UK, France, Germany, Japan, South Korea, Australia, Netherland.  

5.2 Prohibited Items: Certain products may be subject to shipping restrictions or regulations imposed by local authorities or carriers. We reserve the right to refuse shipping of prohibited items as defined by applicable laws and regulations.

    6.Returns and Exchanges: 

6.1 Return Policy: For information on returns and exchanges, please refer to our separate Returns and Exchanges Policy. 

6.2 Shipping Costs for Returns: If you are eligible for a return or exchange, the shipping costs associated with the return will be borne by the customer unless the return is due to an error on our part (e.g., wrong item shipped, damaged item).

    7.Contact Information: If you have any questions or need further assistance regarding our Shipping Policy, please contact our customer support team at Team@dvai.co.in or call us over +917011325236.

    8.Modifications to the Policy: We reserve the right to update or modify this Shipping Policy at any time without prior notice. Any changes will be effective upon posting the revised Policy on our website. We encourage you to review this Policy periodically to stay informed about our shipping procedures.

By placing an order with DVAI INDIA OPC PRIVATE LIMITED, you acknowledge that you have read, understood, and agreed to the terms and conditions outlined in this Shipping Policy.